Please read these terms and conditions carefully and as often as possible as we reserve the right to amend them. The following rules relate to the purchasing of goods from our website. If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.
SHS strives to give customers complete satisfaction and so you don’t get lost in our Terms and Conditions here is a handy guide to the terms used including;
- ‘You/the customer‘, this refers to the customer seeking to purchase ‘Goods’ from SHS Products.
- ‘We/Us/Our/the Company‘, who are Stainless Handrail Systems, company registration: 05589521 located at Unit E6/E7 West Point, Middlemore lane West, Aldridge, Walsall, WS9 8BG trading as SHS Products. VAT No: 869 1448 82.
- ‘Goods‘, this means any products manufactured and supplied to ‘You’ by SHS Products in accordance with the Conditions set out below.
- ‘Condition‘, this refers to the rules set out below including any special terms and conditions agreed in writing by us.
- ‘Contract‘, this is the legal agreement for the purchase of Goods made between you and SHS Products.
2.1 All images featured on the website are for illustration purposes only and are displayed with the permission of the manufacturer’s and supplier’s permission.
2.2 All products shown are subject to availability at the time of ordering. We will make every effort to ensure items that are out of stock will be removed from the site or a shown to be out of stock on the product page. We offer no guarantee of stock availability and this website does not constitute an offer of sale.
2.3 The Contract and Conditions here stated shall be governed by the laws of England, and you agree to submit to the non-exclusive jurisdiction of the English courts.
2.4 Any notice required or permitted is to be given by either party to the other under the Conditions these shall be made in writing and addressed to the other party and delivered to the address provided at the time of order is confirmed or any subsequent or alternative address which one party may notify to the other from time to time.
2.5 The terms and conditions do not affect your statutory rights.
3. Pricing & Offers
3.1 All prices listed are in British Pounds (GBP) and include VAT at 20%.
3.2 We endeavour to have all goods prices and product specifications listed be accurate at the time of purchase. However, we are entitled to amend the price to take into consideration any increase in supplier’s prices, inflation, taxes or if the price is wrong due to human error or omission whether or not the order has been confirmed.
3.3 When visiting the website it may occur that your web browser will display old pages as part of its stored memory, to avoid viewing old pages, where prices may be inaccurate, you can refresh your internet browser to make sure you are viewing the most up to date version of that page.
3.4 Any offers or vouchers provided by SHS Products can only be used on its own and not in conjunction with any other offer unless explicitly stated by the Company. We reserve the right to end offers, vouchers and other promotions at any time.
4.1 When paying online you want to pay safely, that’s why we use SagePay, a secure payment gateway with features that include fraud prevention. Your debit/credit card details will remain secure and will not be visible to SHS Products staff nor will they be saved. Once the order is placed we will charge your debit/credit card for the full amount owing. If the payment is not possible we may cancel or suspend the order and any further deliveries.
4.2 We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
5. Your Account & Password
6. Delivery & Collection
6.1 All delivery prices include VAT, the Company operates on a flat delivery fee of £25 for all post and materials excluding glass panels. A further flat fee of £150 will be added upon the inclusion of any glass panel product.
6.2 If an item is out of stock we will attach a notification to the website listing, please refresh your browser when purchasing to have the most up to date stock information. If goods are ordered over the weekend or a bank holiday for next day delivery the start date for the order will be taken as the next working day for delivery purposes. Responsibility for disposing of packaging materials rests upon the purchaser. Please contact us directly for the most up to date stock information.
6.3 We will aim to deliver goods by the time stated but these times are not guaranteed and we accept no liability for late delivery. We would like to make you aware that if you have glass on your order this might be delivered on a different vehicle to your steelwork, all your steelwork will be delivered by courier before 12pm or our own transport. Under certain circumstances we can give the drivers special delivery instructions but we will not leave products in areas such as sheds or with a neighbour unless explicitly directed to by the customer. We are not responsible for any delays made by the 3rd party courier.
6.4 Your glass will be delivered by either courier strapped to an A frame or our own transport, it is important that you check it as it is being unloaded. Any problems with the glass must be notified immediately, we will not be liable for ANY issues with glass if it has been taken off the A frame and Installed.
6.5 Delivery timescales are made in good faith, but cannot be taken as precise or exact information.
6.6 Once you have received your order, we advise you check the products before signing for them and do not put them in storage without inspection as we require notification of damaged or incorrect products within 5 working days of receipt of the goods. You can notify us through email via email@example.com or telephone operations on 01922 743842. SHS operations will endeavour to replace or refund damaged goods where possible.
6.7 Unfortunately, we do not delivery to addresses outside the UK. You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK. We are not liable for any damage incurred once outside the UK. Deliveries outside of mainland UK will incur an additional charge depending on quantity and weight of the delivery. Glass Products will incur an extra £150 delivery fee.
6.8 We accept no liability for any goods received or unpacked by anyone other than the purchaser, so please ensure the purchaser is available to sign and inspect the goods. If the goods received are damaged and have been signed for the Company is no longer liable to refund the products. We reserve the right to refuse returns on items that are not stock items. Any items that have been manufactured to specific requirements as part of a bespoke design cannot be returned. The return of any undamaged goods will be subject to a 25% restocking charge of the original price. If the customer has installed any damaged products we will be unable to refund or replace the items. The Company will not be held responsible for damaged or loss of items due to inaccurate information given during the checkout process, including the customer inputting an incorrect address. Therefore we instruct you to please check all information given as thoroughly as possible. An email confirmation will be sent to the customer once an order has been accepted, if the details contained in the email are incorrect please contact us immediately so we can amend them.
6.9 SHS Products strongly advise you not to book installers until you have received the items and you are satisfied that they are not damaged once the purchaser has inspected them. We will not be held responsible for the cost of installers and any related costs, loss or compensation in any way.
6.10 Delivery will be curb-side or if possible and safe, delivery onto a drive way may be possible. SHS will not deliver into a garage, garden, or carry the goods to any other locations. You should make arrangements to have the delivery moved to another location after the delivery if you wish. Deliveries by courier will also be curb side, drive way deliveries may be attempted but this will vary by courier and drivers preference.
6.11 SHS will not be responsible for the removal or disposal of any building materials, existing railings or balustrades upon arrival or during the course of delivery or fitting. We will also not be responsible for the removal or disposal of packaging from the products supplied from fitting our products.
7. Payment, Order Process & Transfer of Property
7.1 SHS Products will initially take a 50% payment of your total order value. This payment will be sufficient for your technical drawings and manufacture slot reservation. Once a technical drawing has been checked and confirmed by the customer the order will enter manufacture. Upon manufacture completion payment in full is due. Once full payment has been confirmed a delivery / fitting date can be secured. For parts only orders (non-bespoke systems) this process may vary and payment in full may be requested initially for sales of under £500.
7.2 SHS Products withhold ownership and possession of all goods until payment has been made in full. Upon full payment title and ownership of the goods will pass to the customer, the property and risk associated with it remain that of SHS Products until signed delivery to the customer by SHS themselves or a third party courier. Goods can only be released from SHS Products upon full payment; this includes those deliveries that are being fitted by SHS Products where full payment before the delivery date is necessary.
7.3 Any amendments made to technical drawings may result in the job returning to the back of the queue and lead times will be extended. If the customer requests more than 2 amendments to a drawing, an additional fee of £150+VAT per amendment will apply. It is imperative that any measurements provided are accurate upon submission. SHS Products do not accept any liability for incorrect measurements supplied by the customer (see section 8).
8. Warranty & Liability
8.1 Stainless Steel is a steel alloy and is resistant to rust and tarnishing but not stain/rust/corrosion proof and still requires general cleaning and maintenance, this also applies to our products are made from aluminium.
8.2 We provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described below;
The warranty in clause does not apply to any defect in the Products arising from:
- fair wear and tear;
- willful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
- if you fail to operate or use the Products in accordance with the user instructions;
- any alteration or repair by you or by a third party who is not one of our authorised repairers; or
- Any specification provided by you.
- Any glass supplied by SHS Products (Once signed delivery has taken place and no notification of defects made to SHS Products immediately has taken place, see Delivery)
- Corrosion of any kind resulting from failure to regularly clean the products or from products being used in a location or environment different to that stated at the point of sale.
8.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
8.4 The fitting surface, frame or load bearing frame or sub structure may be damaged by the fitting and weight of the product. SHS Products do not accept liability for these damages resulting from customer’s failure or negligence in ensuring the suitability for fitting our products. This includes but is not limited to damage to tiles, slabs, brick work, and timber. On surfaces such as porcelain or ceramic tiles, slabs, some brickwork or masonry; fixings may crack or cause damage. However we will endeavour to reduce the risk of this as much as possible. SHS won’t be liable for any damage caused to your fixing surfaces or sub-structures as a result of the system being installed by either us or the customer. When fixing into ceramic or porcelain tiles an additional fee of £250+VAT will be added and will require full payment prior to being installed.
8.5 SHS Products will not be responsible for a system that does not fit when manufactured from customer dimensions which have been signed off by the customer. Only those who have a survey from SHS products to determine the measurements will bear no responsibility for a non-fitting system providing the site surveyed has not changed from the date surveyed.
8.6 If the site of installation has changed from the time your survey was conducted to the time of installation an additional survey and/or installation will be required. The additional survey fee of £350+VAT and minimum installation fee £500+VAT will apply in that instance. If we have to amend/replace metalwork or glass the additional costs for replacements will need to be paid in full prior to our return. If we attend site and the substrate is not suitable for the balustrade the survey fee will not be refunded. The survey is for measurements only and not for structural advice. The fixing area suitability is the responsibility of the customer and SHS Products are unable to offer any structural advice on this issue.
8.7 SHS Products strongly advise you not to book or arrange the fitting of any products until you have taken delivery in full. We will not be liable for any losses arising from this or any inconvenience caused.
8.8 We strongly advise that upon delivery of your products you, the fitter or builder check all items against the drawings that were signed off to ensure the measurements and quantities are as shown. SHS Products will not be responsible for any loss or damage incurred from the installation of a system with incorrect parts. It is your responsibility to contact us if anything is not correct so it can be rectified before any attempted installation. See Delivery terms and conditions for notification terms.
8.9 SHS Products cannot guarantee if the product sold will be building regulations compliant but we will endeavour to work to these where possible. Test certificates for some systems are available upon request. We strongly advise consulting your local building authority for advice on this matter.
8.10 SHS Products are not liable for personal injury to customer, recipient or anyone other than the delivery drivers resulting from them assisting in the unloading of products.
9. Cancellation Policy
9.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection Act (Distance Selling Regulations 2000) during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office. However, this cancellation right does not apply in the case of any made-to-measure or custom- made products or products made to your specification or clearly personalized.
9.2 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
9.3 To cancel a Contract, please contact us in writing by sending a letter to Stainless Handrail Systems Limited Unit E6/E7 West Point, Middlemore Lane West, Aldridge, Walsall, WS9 8BG. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by post, then your cancellation is effective from the date you posted the letter to us.
9.4 You will receive a refund of the price you paid for the Products, that are returned in good working condition and have been agreed for return by SHS Products, excluding any delivery charges. Charges for bespoke products, including those that have been used or are not in 100% re-sellable condition, or services already provided will be deducted from your refund. You will be charged for any manufacture already completed at the time of cancellation plus a £150+VAT drawing fee (where a site visit or survey has not been conducted) and £75+VAT admin fee. In the event that a site visit or survey has been conducted a further £350 +VAT will be deducted from the refund. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described above. If you returned the Products to us because they were faulty we are not liable to refund but we will replace the items. When returning items it is the customer’s responsibility to ensure they are suitably packaged and arrive without any damage. Items that are damaged or are not suitable for re-sale will not be refunded.
9.5 If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full, excluding delivery charges. We refund you on the credit card or debit card used by you to pay.
If the Products were delivered to you:
- You must return the Products to us as soon as reasonably practicable. If the Products require collection, we will collect the Products from the address to which they were delivered; there will be a collection cost to you and a restocking charge of 25% of the order. We will contact you to arrange a suitable time for collection;
- You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
9.6 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.
9.7 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
10. Ownership of Rights
10.1 This website is the copyright of Stainless Handrail Systems Ltd trading as SHS Products. All rights are reserved. Downloading, saving and printing website content is permitted for personal non- commercial use but reproduction of the contents for any use other non-commerical is prohibited without prior written consent. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
11. Limitation of our Liability
11.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
11.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
11.4 If you are a business user, please note that in particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
11.5 If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.6 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
11.7 We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
12. Our Liability if you are a Business
12.1 This only applies if you are a business customer. We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes.
12.2 Nothing in these Terms limit or exclude our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
- Defective products under the Consumer Protection Act 1987.
12.3 Subject to those exemptions listed above, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
- any loss of profits, sales, business, or revenue;
- loss or corruption of data, information or software;
- loss of business opportunity;
- loss of anticipated savings;
- loss of goodwill; or
- Any indirect or consequential loss.
12.4 Subject to the above, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the contract price of the Products.
12.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
13. Our Liability if you a Consumer
13.1 This only applies if you are a consumer. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
13.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
- any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
- Defective products under the Consumer Protection Act 1987.
14. Other Important Terms
14.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing if this is to happen.
14.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty to the recipient of the gift without needing to ask our consent.
14.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty, but we and you will not need their consent to cancel or make any changes to these Terms.
14.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
14.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
14.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will e governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
14.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
14.8 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).